Last updated: 9 October 2026

We want you to be happy with everything you buy from The Bloomsmith. This page explains what happens if you need to cancel, or if something isn't right. It sits alongside our Terms and Conditions, and nothing here affects your legal rights as a consumer.

To cancel or tell us about a problem, email nick@thebloomsmith.ie or call or WhatsApp 085 841 0390, with your order number.

Flowers

Because cut flowers are perishable, the usual 14-day right to cancel an online order doesn't apply to them once they have been cut for you. But we stand behind our flowers. If anything arrives damaged or not up to standard, please send us a photo within 24 hours of delivery or collection and we will replace them on your next delivery or give you a refund for that delivery, whichever you prefer.

Flowers naturally vary in how long they last, so we can't offer refunds for flowers that have been looked after for a few days and are coming to the end of their natural life.

Flower subscriptions

You can pause or cancel your subscription at any time from your account or by contacting us, with no fee. If you cancel at least 48 hours before your next payment, you won't be charged again. If a payment has already been taken but we haven't yet cut your flowers, we will refund it in full. Once your flowers have been cut, that delivery goes ahead as normal.

Workshops

Workshops are booked for a specific date, so the 14-day right to cancel doesn't apply to them. Instead, our own policy is:

• Up to 7 days before your session: a full refund, or a move to another session if there is space.
• Less than 7 days before: we can't give a refund, but we will move you to another session if there is space, or you are welcome to send someone in your place. Just let us know their name.
• If we have to cancel a session for any reason, including bad weather, you can choose a full refund or another date.

Mentoring programme

You have 14 days from the date you sign up to change your mind and get a full refund. If you ask us to start the programme within those 14 days, for example by joining a call, and then cancel, we will refund what you paid less a fair amount for the part of the programme you have already received.

If you pay monthly, you can cancel future payments at any time and won't be charged again. Payments already made for months that have started are not refundable.

If you paid in full and need to leave after the first 14 days, we will refund the full months that haven't yet started, after first charging the months you have used at the monthly price of €195.

Gift vouchers

You can cancel a gift voucher for a full refund within 14 days of buying it, as long as it hasn't been used. After that, vouchers can't be refunded or exchanged for cash, but they are valid for 5 years and can be spent on anything on our website.

Business customers

The 14-day right to cancel is for consumers only. For trade and business orders, please speak to us if there is a problem and we will always try to put it right.

How refunds are paid

We refund to the card or payment method you used, within 14 days of agreeing the refund. Depending on your bank it can take a few more days to show on your account. If you paid with a gift voucher, we will refund that part to the voucher.